Terms and Conditions

Terms and Conditions of Use and Sale

1. Web Page Contracting Conditions

In compliance with the duty of information contained in Article 10 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, we inform you that the websites 365farma.eu and 365farma.es is operated by:

• Owner Name: Ganeshi Vital, S.L.
• Tax ID: ESB67635979
• Address: Calle Mirador 5, 08105 Sant Fost de Campsentelles, Barcelona, Spain.
• Email: info@365farma.es
• Websites: https://365farma.eu, https://365farma.es

2. Purpose of the Portal

The purpose of 365farma is to present and market pharmaceutical and parapharmaceutical products, along with aesthetic, cosmetic, and hygiene products. Access to and use of the website implies full acceptance of the terms of use, which define the terms under which users can interact with the services offered.

Before using the site and its services, we invite you to read these conditions carefully. If you do not agree with any part of the terms, you should not use the site.

3. Terms of Use

These Conditions regulate access to and use of the websites 365farma.eu and 365farma.es and establish the legal relationships between Ganeshi Vital S.L. and the users or clients. Access and use of the website implies full and unconditional acceptance of all the Terms of Use. If you do not agree, you should refrain from using the site.

The visit and use of the site must be carried out responsibly and in accordance with current legality, good faith, and respecting the intellectual and industrial property rights of Ganeshi Vital S.L. or third parties. The use of the website for illegal purposes or actions that cause damage is prohibited.

Access to the services and products offered on the website is directed exclusively at adults with sufficient legal capacity to be bound by these conditions. Some services or products may be subject to special conditions that will prevail over these general conditions in case of conflict.

4. Intellectual and Industrial Property Rights

The portal and all its elements, including trademarks, logos, images, texts, and other materials, are owned by Ganeshi Vital S.L. or are licensed to it. These elements are protected by applicable intellectual and industrial property laws.

Users are granted a non-exclusive, free right to consult and use the portal for personal use and within the limits established by these conditions. However, any copying, reproduction, modification, or distribution of any part of the portal without prior written authorization from Ganeshi Vital S.L. is prohibited.

5. Access to the Portal

Access to the portal is available 24 hours a day, 7 days a week, except in cases of force majeure or during necessary maintenance for the proper functioning of the site. Access to certain services may require user registration.

It is the user's responsibility to have the necessary technological means to access the portal, including a suitable device and a secure internet connection. We recommend taking measures to protect yourself from potential computer risks, such as installing updated antivirus software.

6. User Registration

Registration on the portal is free and can be done electronically. By registering, the user guarantees the truthfulness and accuracy of the information provided. This registration allows the user to receive information about campaigns, promotions, and products offered by the portal.

For more information about the processing of your personal data, please consult our Privacy Policy.

7. Orders and Purchases

Eligibility to Buy

To place orders, you must be of legal age (18 years or older) and act as an end customer. Minors are expressly excluded.

After placing an order, you will receive a confirmation email that will include order details and a link to track it. Ganeshi Vital S.L. reserves the right to cancel orders for reasons such as errors on the site, lack of stock, or problems with payment verification.

Payment Methods

The following payment methods are accepted:

• Credit or debit card
• PayPal
• Bank transfer (send proof to expedite the order)
• Bizum

Prices and Price Changes

Prices are expressed in euros (€) and include VAT. These may differ from prices offered through other sales channels and are subject to change without notice. Prices set at the time of order confirmation will not be modified.

Shipping Conditions

Shipping costs are calculated based on the destination and total of the order. Deliveries are made only on business days and to addresses where the package can physically be received.

Return and Exchange Policy

If you are not satisfied with your purchase, you have 10 days from delivery to return the product without needing to provide a justification, provided that it has not been used and is in its original packaging.

Offers and Promotions

Promotional codes are personal and non-transferable and only applicable for purchases on our website. They cannot be combined with other offers and are not redeemable for cash.

8. Account Cancellation

The user can cancel their account at any time. To do so, you must send an email to info@365farma.es, indicating your desire to cancel the account. You can also unsubscribe from receiving email notifications by following the link provided in any email received.

9. Liability and Warranty

The liability of Ganeshi Vital S.L. in relation to any purchased product will be limited to the purchase price of the product.

10. General Obligations of the User

The user undertakes to use the portal in accordance with these Terms of Use and not to use the portal for unauthorized commercial purposes, such as prospecting or advertising. Specifically, the user shall refrain from:

• Behaviors that harm the integrity, operation, or security of the portal's system.
• Any form of intrusion or attempt to violate the security measures of the portal.
• Collection, extraction, or use of the information and contents of the portal for unauthorized purposes.
• Uploading work to the portal that attempts to destabilize it, including denial of service attacks.
• Reverse engineering, decompilation, or disassembly of the portal's software.
• The user also commits to informing Ganeshi Vital S.L. of any event that may compromise the security of the portal.

The breach of these obligations by the user constitutes a serious breach of the Terms of Use and entitles Ganeshi Vital S.L. to terminate the contractual relationship immediately without prior notice and without the right to compensation.

11. Responsibilities

Ganeshi Vital S.L. offers the portal for free and, although care is taken in its maintenance, it may contain errors or interruptions. Therefore, Ganeshi Vital S.L. does not guarantee the accuracy, quality, legality, or suitability of the portal and its contents for a specific use.

The user is solely responsible for the use made of the portal and for maintaining the security and integrity of their data and equipment when using the portal.

Ganeshi Vital S.L. will not be liable for:

• Interruptions or failures in the portal, including those arising from maintenance operations or events beyond our control.
• Indirect damages that may arise from the use of the portal.

12. Modification of the Terms of Use

Ganeshi Vital S.L. may modify these conditions at any time, especially to adapt them to legal changes or changes in the operation of the portal. The modified conditions will be effective from the moment of their publication on the portal.

13. Termination of the Portal

Ganeshi Vital S.L. reserves the right to interrupt access to the portal, either temporarily or permanently, especially in case of cessation of activity or insolvency.

14. Hypertext Links

The portal may contain links to other sites not managed by Ganeshi Vital S.L., and we are not responsible for the content or security of these sites. The user is responsible for reading and accepting the terms and conditions of those sites.

15. Safeguard Clause

If any clause of these Terms of Use is declared null, the remaining clauses will remain in effect and will be interpreted in a way that most faithfully reflects the original intentions.

16. Language

These Terms of Use are drafted in Spanish. In case of translation into one or more languages, the Spanish text will always prevail in case of conflict.

17. Competent Courts

These terms of use are governed by Spanish law. The parties submit, at their choice, for the resolution of conflicts and with the waiver of any other jurisdiction, to the courts and tribunals of the domicile of the User.

To submit claims about the use of the services, the User may contact in writing the email address or physical address indicated in the "Legal Information" section, committing to seek an amicable solution to the conflict at any time.

Additionally, we inform you that the European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/

18. Reporting Channel and Policy

Users can make confidential reports about any act they consider a breach of these conditions or applicable legislation.

19. Customer Service

For comments, complaints, or claims, contact us at info@365farma.es.