Returns and Claims

Returns and Claims

1. Returns and Exchanges Policy

If you are not satisfied with your purchase, you have 10 days from the delivery date to return the product without the need for justification, provided it has not been used and is in its original packaging.

2. Offers and Promotions

Promotional codes are personal and non-transferable, and are only applicable for purchases on our website. They cannot be combined with other offers and are not redeemable for cash. During sale periods, Black Friday, or Christmas, the delivery time may be longer than usual.

3. Contact for Claims

If you have any questions or need to make a claim related to your orders, payments, or shipments, please do not hesitate to contact us. Our team is available to ensure that your experience is as satisfying as possible.

Contact Options

• Email: You can send us an email at info@365farma.es. Please include all relevant order details to expedite the resolution process.
• Phone: Call us at the number listed on our contact page during office hours for direct assistance: +34 747 41 04 60.
• Live Chat: Use the live chat option available on our website to speak directly with a customer service agent.

We recommend having your order number and any other relevant information at hand to help resolve your claim efficiently.

4. Commitment to Customer Satisfaction

At Ganeshi Vital S.L., we are committed to customer satisfaction. If you encounter any issues, we will do everything we can to resolve them quickly and to your satisfaction.